Effective Date: October 22, 2025
At Follower Hype, customer satisfaction is our top priority. We deliver social media growth services with transparency and professionalism. This Refund Policy outlines when and how refunds may be issued, as well as the process for submitting a refund request.
1. Eligibility for Refunds
- Service Not Delivered: If your order has not been delivered or started within the expected time frame and we cannot resolve the issue within a reasonable period.
- Incorrect or Misrepresented Service: If the service received is substantially different from what was described on our website or product page.
- Duplicate Charges: If you have been charged more than once for the same order.
Note: Refunds are not issued for changes of mind, delays caused by external factors, or dissatisfaction due to subjective expectations unless otherwise stated in the specific service terms.
2. Non-Refundable Situations
- When the service has been delivered as described.
- Requests made after more than 30 days from delivery or expected start date.
- Services explicitly marked as non-refundable on the product page.
- Suspension or banning of social media accounts caused by user actions or violation of third-party platform rules.
3. How to Request a Refund
- Send an email to info@followerhype.com with your order ID, date of purchase, and a clear reason for the request.
- Provide any relevant evidence such as screenshots or transaction receipts.
- Our support team will acknowledge your request within 48 business hours.
4. Review and Resolution Process
Once your request is received, our team will review your order logs and service records. You may be asked for additional details. Refund evaluations are typically completed within 7–14 business days.
5. Refund Method and Timing
If your refund is approved, the amount will be credited to the original payment method. Depending on your bank or payment provider, it may take 5–14 business days for the refund to appear in your account.
6. Chargebacks and Payment Disputes
We encourage customers to contact us before opening a dispute or chargeback with their payment provider. Initiating a chargeback without contacting us first may delay the resolution process and affect your eligibility for future purchases.
7. Special Promotions and Discounts
Refunds are generally not available for free trials, promotional offers, or discounted services unless otherwise stated in the specific campaign details.
8. Updates to This Policy
FollowerHype reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically to stay informed.
9. Contact Us
If you have any questions regarding this Refund Policy or your order, please reach out to our support team:
Follower Hype — Transparent. Fair. Customer-first.